Política de reembolso
Returns & Refunds Policy
We accept returns on eligible items within 14 business days of delivery.
To qualify for a return, items must be:
- Unworn, unused, and unwashed
- Returned with original tags attached
- Returned in the original packaging with the SKU label
- Accompanied by proof of purchase or order confirmation
The return window begins on the day tracking shows the order as delivered. For split shipments, the return window begins once the final package has been delivered.
Once your return request is approved, the item must be shipped back within 7 days.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Beauty products
- Bodysuits
- Face masks
- Intimates and lingerie
- Jewelry
- Swimwear
These items are non-returnable due to hygiene and safety standards.
Return Shipping
Customers are responsible for return shipping costs. Shipping and handling fees are non-refundable.
If an item is returned without meeting the return requirements, the return may be declined or may be subject to a 20% restocking fee.
Undeliverable or Refused Orders
If an order is refused, returned to sender, or marked undeliverable for any reason, including delivery refusal, an incorrect address, missed delivery attempts, or personal circumstances, the order is considered fulfilled and is not eligible for a refund or store credit.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, please contact us immediately so we can help resolve the issue.
Email: support@solazuraboutique.com
- Your order number
- Photos of the item
- Photos of the packaging, if applicable
Refund Processing
Once your return is received and inspected, please allow 5-7 business days for processing.
You will receive an email confirming the status of your return. Approved refunds will be issued to the original payment method, excluding shipping charges.
Order Cancellations
Due to fast order processing, orders cannot be canceled once they have been placed.
Please review your order carefully before completing checkout.
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- Reason for return
- Photos, if the item is damaged or incorrect
Returns sent without prior approval will not be accepted.
Contact Us
If you have any questions about your order or this policy, please contact us:
Solazura Boutique
Email: support@solazuraboutique.com
Phone: 520.261.6771