Política de reembolso
Returns & Refunds Policy
Last Updated: August 2, 2026
We accept returns on eligible items within 14 days of delivery of the last item in your order. The return window is extended over weekends and public holidays.
To qualify for a return, items must be:
- Unworn, unused, and unwashed
- Returned with original tags attached
- Returned in the original packaging with the SKU label
- Accompanied by proof of purchase or order confirmation
Once your return request is approved, the item must be shipped back within 7 days.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Beauty products
- Bodysuits
- Face masks
- Intimates and lingerie
- Jewelry
- Swimwear
These items are non-returnable due to hygiene and safety standards.
Return Shipping
Customers are responsible for return shipping costs. Shipping and handling fees are non-refundable.
If an item is returned without meeting the return requirements, the return may be declined or subject to a 20% restocking fee.
Undeliverable or Refused Orders
If an order is refused, returned to sender, or marked undeliverable for any reason — including delivery refusal, an incorrect address, missed delivery attempts, or personal circumstances — the order is considered fulfilled and is not eligible for a refund or store credit.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, please contact us immediately so we can help resolve the issue.
Email: support@solazuraboutique.com
- Your order number
- Photos of the item
- Photos of the packaging, if applicable
Refund Processing
Once your return is received and inspected, please allow 5–7 business days for processing. Approved refunds will be issued to the original payment method, excluding shipping charges.
Order Cancellations
You may cancel your order at any time before it has been fulfilled by submitting a cancellation request through your customer account.
How to Start a Return
To request a return, log in to your customer account and submit a return request. Please do not send items back without prior approval — unapproved returns will not be accepted.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. The withdrawal period is extended over weekends and public holidays.
To exercise your right of withdrawal, submit a return request through your customer account before the withdrawal period expires.
Once we receive your returned item(s) in their original condition, we will refund the original purchase price within 14 days. Please note that original outbound shipping costs and return shipping costs are non-refundable.
Please note: the right of withdrawal does not apply to sealed goods that cannot be returned for hygiene reasons once opened (including swimwear, bodysuits, intimates, and face masks), or to custom/personalized items.
Submit your request at: https://account.solazuraboutique.com
Contact Us
Solazura Boutique
Email: support@solazuraboutique.com
Phone: 520.261.6771