FAQ
Orders & Processing
How long does it take to process my order?
Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Can I cancel or change my order after placing it?
Orders are processed quickly, so we cannot guarantee changes or cancellations after an order has been placed. If you need assistance, please contact us as soon as possible.
Shipping
How long does shipping take?
Estimated delivery times vary by location:
• United States: 5–10 business days
• International Orders: 7–15 business days
Delivery times may vary depending on customs processing and carrier delays.
Do you offer tracking?
Yes. Once your order ships, you will receive an email containing your tracking number so you can follow your package.
Where do you ship?
Solazura Boutique currently ships to the United States, Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom.
Undeliverable Orders:
If an order is refused, returned to sender, or marked undeliverable for any reason (including delivery refusal, incorrect address, missed delivery attempts, or personal circumstances), the order is considered fulfilled and is not eligible for a refund or credit.
Returns & Exchanges
What is your return policy?
We accept returns of unworn items with original tags and packaging within 7 days of delivery. Items must be in their original condition to qualify for a return.
Do you offer exchanges?
At this time we do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.
Are there items that cannot be returned?
Yes. Certain items are final sale and cannot be returned, including:
- Bodysuits
- Swimwear
- Jewelry
- Intimates or lingerie
- Beauty products
Products & Sizing
How do I choose the correct size?
We recommend reviewing the product description and size information provided on each product page. If you are between sizes, consider sizing up for a more relaxed fit.
Will colors look exactly the same as photos?
We do our best to display product colors as accurately as possible. However, colors may vary slightly depending on your device or screen settings.
Contact & Support
How can I contact customer support?
If you have any questions, feel free to reach out to us at:
Email Solazura Boutique
We typically respond within 24–48 business hours.
About Solazura Boutique
Who is Solazura Boutique?
Solazura Boutique is an online boutique offering stylish, comfortable, and versatile women's clothing, accessories etc. designed for everyday wear.