Shipping policy

Last Updated: July 29, 2026

At Solazura Boutique, we're committed to providing a smooth, transparent, and reliable shopping experience. We proudly ship worldwide and strive to deliver every order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days after payment has been received.

Orders are processed Monday through Friday, excluding major holidays. During holidays, promotional events, or periods of high order volume, processing times may be slightly longer.

Please note that processing time is separate from shipping time.

Shipping Rates & Delivery Estimates

Shipping costs are calculated based on your shipping destination.

United States

Standard Shipping: Estimated 7–18 business days
Shipping Cost: $8.99 flat rate
Free Standard Shipping: Orders of $150 or more

International

Standard Shipping: Estimated 7–21 business days
Shipping Cost: $17.99 flat rate
Free Standard Shipping: Orders of $150 or more

Delivery times are estimates only and may vary due to customs processing, carrier delays, severe weather, holidays, or other circumstances beyond our control.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs. Customs policies vary by country, and Solazura Boutique has no control over these charges.

Split Shipments

Some orders may be shipped in multiple packages depending on product availability or fulfillment location. If this occurs, you will receive a separate tracking number for each shipment.

Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email with your tracking number.

Please allow up to 48 hours for tracking information to become active after your shipment confirmation email.

Incorrect Shipping Information

Please verify your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact us immediately. While we'll do our best to update your information before your order ships, we cannot guarantee changes once processing has begun.

Orders returned due to an incorrect or incomplete address provided by the customer may require additional shipping charges before they can be reshipped.

Damaged, Lost, or Delayed Packages

If your order arrives damaged, appears lost, or has not arrived within the estimated delivery timeframe, please contact us at support@solazuraboutique.com.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Photos of any damaged items (if applicable)

We'll investigate the issue with the shipping carrier and work to provide an appropriate resolution, which may include a replacement or refund when applicable.

If your tracking information shows your package as delivered but you haven't received it, we recommend first checking with household members, neighbors, or your local postal carrier. If you're still unable to locate your package, please contact us and we'll be happy to assist.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to customs inspections, carrier disruptions, severe weather, holidays, or other unforeseen circumstances beyond our control.

We appreciate your patience and understanding should a delay occur.