Refund policy
Returns & Refunds Policy
Last Updated: August 2, 2026
Return Eligibility
Eligible items may be returned within 14 days of delivery of the last item in your order, subject to the requirements outlined in this policy.
To qualify for a return, items must be:
- Unworn, unused, and unwashed.
- Returned with all original tags attached.
- Returned in their original packaging, including the SKU label.
- Accompanied by proof of purchase or your order confirmation.
Once your return request is approved, the item must be shipped back within 7 days of approval. Returns shipped after this period may be declined, subject to applicable consumer protection laws.
Additional Information & 48-Hour Response Requirement
To evaluate a return request, Solazura Boutique may contact you by email to request additional product images, photographs of the item, or other information necessary to assess the return.
If we request additional images or information, you must provide the requested materials within 48 hours of our email request.
Failure to provide the requested images or information within 48 hours may result in your return request being declined. We need the requested materials to verify the item's condition and determine whether it meets our return requirements.
Please check your inbox and spam or junk folder regularly after submitting a return request. If you anticipate difficulty meeting the deadline, contact us as soon as possible.
This requirement is subject to any mandatory consumer rights that apply to your purchase.
Discounted Purchases
If you purchased an item using a discount code, promotional offer, sale price, or other eligible discount, any approved refund will be based on the actual amount paid for the returned item after the discount has been applied, excluding non-refundable charges where permitted by law.
Discounts are not refundable or redeemable for cash. Original shipping charges, applicable restocking fees, and other non-refundable charges will be handled in accordance with our Returns & Refunds Policy and applicable law.
If a discount was applied to an order containing multiple items, the discount will be allocated to the returned item as applicable. Refunds will not exceed the amount paid for the returned item.
This policy does not limit any refund rights required by applicable law.
Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and are not eligible for return, except where a return or refund is required by applicable law:
- Beauty products
- Bodysuits
- Face masks
- Intimates and lingerie
- Jewelry
- Swimwear
Where applicable, sealed hygiene-sensitive items may not be returned once opened or unsealed.
Return Shipping & Restocking Fee
Customers are responsible for the cost of return shipping unless otherwise required by law or agreed to by Solazura Boutique.
- Original shipping and handling fees are non-refundable, except where required by applicable law.
- A 20% restocking fee may apply to eligible returns where permitted by law and disclosed before the purchase.
- Return shipping costs are the customer's responsibility unless the item is defective, incorrect, or applicable law requires otherwise.
Items returned without prior authorization or that fail to meet the applicable return requirements may be declined, subject to mandatory consumer protection rights.
Return Shipping
Customers are responsible for return shipping costs. Shipping and handling fees are non-refundable and there is also a 20% restocking fee.
If an item is returned without meeting the return requirements, the return may be declined.
Undeliverable or Refused Orders
If an order is refused, returned to sender, or marked undeliverable for any reason — including delivery refusal, an incorrect address, missed delivery attempts, or personal circumstances — the order is considered fulfilled and is not eligible for a refund or store credit.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, please contact us immediately so we can help resolve the issue.
Email: support@solazuraboutique.com
- Your order number
- Photos of the item
- Photos of the packaging, if applicable
Refund Processing
Once your return is received and inspected, please allow 5–7 business days for processing. Approved refunds will be issued to the original payment method, excluding shipping charges.
Order Cancellations
You may cancel your order at any time before it has been fulfilled by submitting a cancellation request through your customer account.
How to Start a Return
To request a return, log in to your customer account and submit a return request. Please do not send items back without prior approval — unapproved returns will not be accepted.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. The withdrawal period is extended over weekends and public holidays.
To exercise your right of withdrawal, submit a return request through your customer account before the withdrawal period expires.
Once we receive your returned item(s) in their original condition, we will refund the original purchase price within 14 days. Please note that original outbound shipping costs and return shipping costs are non-refundable.
Please note: the right of withdrawal does not apply to sealed goods that cannot be returned for hygiene reasons once opened (including swimwear, bodysuits, intimates, and face masks), or to custom/personalized items.
Submit your request at: https://account.solazuraboutique.com
Contact Us
Solazura Boutique
Email: support@solazuraboutique.com
Phone: 520.261.6771